Last Updated: August 24, 2026

Thank you for shopping with Moonwater Beverages. Please review the following policy for information regarding order processing, shipping, cancellations, damaged or incorrect orders, and refunds.

1. Order Processing & Age Verification

We use a third-party age verification application to confirm that purchasers are at least 21 years old before shipping any products.

In most cases, our system will automatically verify your age. However, if additional verification is required, you may be asked to submit a valid government-issued photo ID.

Orders will not be processed or shipped until age verification has been successfully completed.

Once your age has been verified, your order will generally be processed and shipped on the next business day.

2. Shipping Methods & Delivery Times

We offer standard shipping options. Shipping rates are calculated at checkout based on your location and selected shipping method.

Orders are processed during our business hours, Monday through Friday, excluding holidays.

Delivery times may vary based on destination, carrier delays, and completion of age verification.

A tracking number will be provided by email once your order has shipped.

3. Shipping Restrictions

We currently ship only within the United States.

Due to applicable laws and regulations, we do not ship to P.O. boxes or addresses in certain restricted states or regions.

It is the customer's responsibility to ensure that purchasing and receiving our products complies with all applicable federal, state, and local laws.

Moonwater Beverages reserves the right to refuse or cancel orders that cannot legally be shipped to the provided destination.

4. Order Changes & Cancellations

If you need to modify or cancel your order, please contact us at support@moonwaterbeverages.com as soon as possible and within 24 hours of placing your order.

Once an order has been processed or shipped, we may no longer be able to make changes or cancel the order.

We reserve the right to cancel and refund an order at our discretion, including orders flagged for fraudulent activity, failed age verification, or legal destination restrictions.

5. Damaged or Incorrect Products

Please inspect your order as soon as it is delivered.

If you receive a damaged product or the wrong product, you must contact us at support@moonwaterbeverages.com within 24 hours of delivery.

To help us resolve the issue, photos of the damaged or incorrect product and packaging are required. We may not be able to provide a replacement without the requested photos.

If the issue is verified, Moonwater Beverages will work with you to provide an appropriate resolution, which may include sending a replacement product.

6. Lost or Stolen Packages

Moonwater Beverages is not responsible for packages that are lost or stolen after the carrier has marked them as delivered.

If your package is lost in transit, please contact the shipping carrier directly using your tracking information. You may also contact us at support@moonwaterbeverages.com for assistance.

7. Returns, Exchanges & Refunds

All sales are final. Moonwater Beverages does not accept returns or exchanges.

Due to the nature of our products, we do not accept returns for unwanted, opened, or incorrectly ordered products.

If you receive a damaged or incorrect product, please follow the process outlined in the Damaged or Incorrect Products section above. Photos are required and must be submitted within 24 hours of delivery.

Refunds are generally not offered for completed orders. If Moonwater Beverages determines that a refund is appropriate, the refund will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

8. Contact Us

If you have questions or need assistance with an order, please contact us at:

support@moonwaterbeverages.com

We appreciate your business and thank you for choosing Moonwater Beverages!