Last Updated: [02/09/25]

Thank you for shopping with Moonwater Beverages. Please review our shipping policy carefully to understand our processes and procedures regarding order fulfillment, age verification, and delivery timelines.

1. Order Processing & Age Verification

We use a third-party age verification application to confirm that purchasers are at least 21 years old before shipping any products.

In most cases, our system will automatically verify your age. However, if additional verification is required, you may be asked to submit a valid government-issued photo ID.

Orders will not be processed or shipped until age verification is successfully completed.

Once your age has been verified, we will process and ship your order on the next business day.

2. Shipping Methods & Delivery Times

We offer standard shipping options. Shipping rates are calculated at checkout based on your location and selected shipping method.

Orders are processed during our business hours, Monday through Friday, excluding holidays.

Delivery times vary based on destination and age verification.

A tracking number will be provided via email once your order has been shipped.

3. Shipping Restrictions

We currently ship only within the United States.

Due to legal regulations, we do not ship to P.O. boxes or addresses in certain restricted states or regions.

It is the customer’s responsibility to ensure that purchasing and receiving our products complies with all applicable local laws.

4. Order Changes & Cancellations

We reserve the right to cancel and refund any purchase at our discretion, including but not limited to orders flagged for fraudulent activity, failed age verification, or legal destination restrictions.

If you need to modify or cancel your order, please contact our customer service team at sales@moonwaterbeverages.com within 24 hours of placing your order. Once an order has been processed for shipping, modifications or cancellations may no longer be possible.

5. Lost, Stolen, or Damaged Shipments

We are not responsible for lost or stolen packages once they have been marked as delivered by the carrier.

If your package is lost in transit, please contact the shipping carrier directly with your tracking number then contact us at sales@moonwaterbeverages.com

If you receive a damaged product, please notify us within 48 hours of delivery with photos of the damaged item and packaging so we can assist with a resolution.

6. Returns & Refunds

All sales are final. Due to the nature of our products, we do not accept returns or exchanges, however, please review our refund policy for more clarification. 

If you received the wrong product or a defective item, please contact our support team within 7 days of delivery for assistance.

7. Contact Us

If you have any questions regarding our shipping policy, please contact us at Sales@moonwaterbeverages.com

We appreciate your business and thank you for choosing Moonwater Beverages!